From intent to outcome.
A complete transaction journey — the way BROKA is designed to work when all pieces are in place. We label what is live today, what we are building toward, and what is on the longer-term roadmap.
The transaction journey
BROKA never misrepresents what is currently live. Every step here is clearly labelled so you know exactly what exists today and what we are working toward.
Intent
A user describes what they need in plain language. No rigid forms, no complex filters — just what they want, at what price, in what condition.
Discovery
BROKA surfaces relevant sellers and listings that match the request, with useful context about each — seller history, product condition, location, verified status.
Context
Both buyer and seller get the information they need to make a good decision. Seller reputation, comparable prices, product details — all available before committing.
Negotiation
Zeno can assist the negotiation process — helping the buyer frame their offer, providing the seller with relevant context, and helping both parties move toward a fair agreement.
Agreement
Both sides reach agreement on price, condition, delivery and timing. The platform creates a record of what was agreed and holds both parties accountable to it.
Payment
Integrated payment flow — including M-Pesa and local payment rails — with escrow to protect both sides. Funds are released when both parties confirm the transaction.
Delivery
Delivery coordination, handover confirmation and post-transaction review. Both parties confirm completion before the transaction is closed.
Trust & resolution
If something goes wrong, BROKA provides a dispute resolution path. Seller ratings and buyer feedback accumulate into a reputation system that makes future transactions easier.
Zeno assists both sides.
Zeno participates in the negotiation — not as a decision-maker, but as an intelligent assistant with context that neither party had before.
See the intelligence behind it.
Zeno is what makes BROKA different from a listing site with a search bar.